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Return Policy

Returns, Refunds and Exchanges Policy | Payment Policy

Returns, Refunds and Exchanges Policy


How To Return An Item
If you are unsatisfied with any of your items, please contact customer service and they will refund you the full amount and you can keep the product.

1. Please emailto request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Name
3254 Fraser St. Aurora CO 80011-1268
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy


Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Chocolate Mountaineers Supply Co.
9175 E Kenyon Ave
Denver, CO 80237
Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm MST.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

9175 E. Kenyon Ave., Denver, CO 80237
Copyright © 2013 Chocolate Mountaineers Club
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